Frequently Asked Questions

Yes, GTAYA operates under a license issued by PAGCOR (Philippine Amusement and Gaming Corporation), which oversees all online gaming in the country. The license ensures that the platform follows strict rules on fair play, player protection, and anti-money laundering. You can find the license number at the bottom of the GTAYA homepage.

To verify your account, GTAYA requires a valid government‑issued ID (like a passport, driver’s license, or PhilID) and a proof of address (a recent utility bill or bank statement dated within the last three months). Upload these through the ‘My Account > Verification’ section; most verifications are completed within 24 hours.

A wagering requirement tells you how many times you must bet the bonus amount before you can withdraw any winnings. For example, GTAYA’s welcome bonus has a 35× wagering condition; if you receive a ₱500 bonus, you need to place ₱17,500 in bets to clear it. Only bets up to the stated maximum stake count toward the requirement, and you have 30 days to meet it.

Log in, go to ‘Cashier’, select ‘Deposit’, choose GCash or PayMaya, enter the amount, and follow the prompts on your mobile wallet app. Deposits are usually instant, and the minimum deposit is ₱300. No transaction fees are charged by GTAYA, though your wallet provider may apply a small charge.

In the Philippines, gambling winnings are generally subject to a 20% withholding tax on the net win (for amounts above ₱10,000). GTAYA will automatically deduct the tax when you withdraw, and you’ll receive a receipt showing the tax withheld. If your winnings are below the threshold, you may still need to report them in your annual tax filing.

If your connection drops, the game continues on the server and your bet remains active. Re‑login within a few minutes to re‑join the same table; any winnings will be credited to your account automatically. If the round ends before you reconnect, your stake is still processed and results are shown in your transaction history.